At SinkSteger LLC, customer satisfaction is important to us. We want you to feel confident when purchasing our bedding products.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Products must be unused and in their original condition.
- Products must include their original packaging and accessories, where applicable.
- Products must not show signs of washing, use, damage, or alterations.
- Proof of purchase must be provided.
For hygiene and product protection reasons, bedding products that have been used, washed, or otherwise affect resale conditions may not be eligible for return, except where required by applicable law.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number and clear photographs of the issue so we can review your request.
For confirmed quality-related issues or errors attributable to us, we will cover the reasonable return shipping costs.
3. Non-Quality Returns
For returns due to personal preference, incorrect selection, or other non-quality reasons, the customer is responsible for return shipping costs.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the refund approval status.
Approved refunds will be issued to the original payment method within 3–5 business days after the return has been received and approved.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
5. Exchanges
If you need a replacement or exchange, please contact our customer service team. Exchange requests are subject to product availability and approval.
6. Non-Returnable Items
Returns may not be accepted for:
- Products that have been used or washed.
- Products with damage caused by improper handling or care.
- Items missing essential original components or packaging, where this affects resale condition.
- Products that are otherwise ineligible under applicable law.
7. How to Request a Return
To initiate a return, please contact:
Email: [email protected]
Please include:
- Your order number.
- The product name.
- The reason for your return.
- Supporting photographs, if applicable.
Please wait for return instructions before sending any product back.