SinkSteger LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal identification information, such as your name.
- Shipping and billing addresses.
- Email addresses and telephone numbers.
- Order details and purchase history.
- Payment transaction information processed through our payment providers.
- Technical information, such as IP addresses, browser types, and website usage data.
We collect names, shipping addresses, and contact information primarily to process and fulfill customer orders.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Communicate order confirmations and updates.
- Respond to customer service requests.
- Process eligible returns and refunds.
- Maintain website security and prevent fraudulent transactions.
- Comply with applicable legal and regulatory obligations.
3. Payment Security and PCI-DSS Compliance
All transactions are processed through secure third-party payment gateways that comply with applicable Payment Card Industry Data Security Standard (PCI-DSS) requirements.
We do not store complete credit card numbers or CVV security codes on our servers.
Payment information is handled by the relevant payment service providers according to their security and privacy practices.
4. Sharing of Personal Information
We only share personal information with service providers when necessary to operate our business and fulfill your orders.
These providers may include:
- Shipping and logistics companies.
- Payment processing providers.
- Website hosting and technical service providers.
- Customer support and operational service providers.
We do not sell your personal information to third parties.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, and dispute resolution.
Order-related records may be retained for up to seven (7) years after an order is completed, where necessary for applicable business, tax, accounting, or legal requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal retention obligations.
6. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to applicable legal exceptions.
- Exercise other privacy rights provided by your state law.
To submit a privacy-related request, please contact us using the email address below.
Email: [email protected]
We may need to verify your identity before processing certain requests.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and enhance the shopping experience.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Protection
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Children’s Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable laws.
Any updates will be posted on this page with a revised Last Updated date.